Being able to communicate with your web hosting supplier if you have any kind of questions or encounter any problems is really important and how fast they'll answer and react can be crucial, in particular when your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are, in addition a quick way to recognize genuine providers from resellers. The second generally reply just to emails or support tickets and you'll need to wait for a whole day or more so as to receive an answer. If your trouble calls for several replies, you may end up losing a few days in order to have a basic problem resolved. Using a genuine and reliable hosting supplier, you should be able to connect with the support at any time and get a quick reply no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

We acknowledge the importance of getting assistance right away, so our web hosting services feature 24/7 tech support along with several means of communication. If you don't have an account yet, you can easily call us or use our live chat and talk to a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service that you can't use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of providers that you can find today, we answer to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All your web sites will be available at all times and so will we. With numerous contact options, you're able to pick the easiest way to get in touch with us and learn more about our services in case you don't have an account yet, or ask for support in case you are already our customer. You'll be able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time guarantee, even though it hardly ever takes over 20 mins to get assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be available for you every time you need us, not a couple of days after that.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server through our company, you're able to get in touch with us at any time using several channels and the max time that you'll need to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a weekend or a holiday and we can help you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you would like to learn more about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in several countries worldwide. When you're looking for help with third-party software that you cannot install or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.