Integrated Ticketing System in Web Hosting
With a web hosting from us, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while browsing through your website files or changing various settings. The ticketing system is being monitored 24x7 by our customer service staff representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than twenty minutes to receive help. In stark contrast to some other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information in relation to any technical or billing problem. On top of that, you can read a variety of educative articles, which will help you handle the most commonly faced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you would like to touch base with our help desk team representatives, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of using a completely different tech support platform like you’ll have to do with the majority of hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without hassles and to search through older tickets using a smart search filter. You’ll also be able to have a look at the applicable knowledge base articles that our system will present to you in accordance with the category that you select for your new ticket. You can accomplish all of the aforementioned activities without leaving your Hepsia Control Panel at any moment, which implies that if you chance upon any issue or have a query, you can get in touch with our support engineers and resolve the particular problem in no more than sixty minutes via one single platform.