If you’ve got a site, a problem may always show up and it does not automatically need to be connected to the hosting service. For example, something could go wrong when you update a software application or some crucial content may be modified or erased by mistake. No matter what the nature of the problem may be, you’ll need to contact the respective client service team and request them to restore a backup or to assist you in troubleshooting the problem that you are experiencing. How promptly they’ll do it will determine how much time your sites will be offline. For specific sites like social networks or web shops, a longer outage period often means losing visitors and cash. For this reason, it’s of principal importance that you use the services of a hosting company that provides not only a very good client care service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum response time for any customer support ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us during weekends and national holidays. Whatever the essence of your question or issue might be, we will lend a helping hand immediately and will give you the necessary information to solve any problem with your websites. The actual reaction time normally doesn’t surpass 15-20 minutes, which is why you can forget about waiting for hours on end to get a problem resolved or even worse than that – waiting around a whole day only to get a reply that more information is required whilst nothing’s sorted out. We will offer you assistance in an instant just because we realize exactly how expensive time can be in the dynamic Internet realm. The 60-minute response time guarantee applies to any billing or technical question that you may have relating to our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize how critical it is to obtain well-timed assistance, we promise that you won’t ever need to wait for more than an hour to get a response to any trouble ticket that you send through your semi-dedicated server CP. Actually, you’ll seldom need to wait for more than twenty to thirty minutes and this applies to any enquiry regardless of its nature – technical, billing or general. Moreover, our customer and tech support team will be at your service day and night, which suggests that even in case you send a ticket during national holidays, you’ll always obtain an immediate reply, which will include the answer to an inquiry, the solution to a complication or the info necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to waste a day waiting around for a response like you would with many other hosting providers.