Phone Support in Web Hosting
We believe that having the option to consult with a live representative is very important, so we have 3 support lines all around the world (Australia, USA and UK) and you will be able to reach us on the phone for fourteen hours a day. In case you consider obtaining one of our web hosting, for example, you are able to call us and learn more about our solutions prior to ordering so as to ensure that we do meet all system requirements for your websites. After the order, you will be able to get in touch with us about all the sales and billing difficulties you may experience, or receive any general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for solely technical matters you'll have to use the ticketing system, which will help you monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to learn more about our plans, you have a billing issue or some general issue, you can call us. Though some more technical problems could require a support ticket so as to give some time to our tech support crew to investigate, we're able to assist you with countless tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have an international number where you'll be able to contact us.