A 99.9% Server Uptime
Our web hosting system is based on a solid, enterprise–class hardware configuration and a significantly modified Linux version. That is why, regardless of what your site is, or how many web site visitors you have, or even in case there is a DDoS assault, our servers will remain up and running and your sites will stay visible online.
Our web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important that you also build your own network architecture. This is the reason why we built a custom–configured internal network in all our datacenters. Based on enterprise–class Juniper routers and switches, our internal network allows for superluminal data transfer speeds and is also fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, regardless of which web hosting offer you’ve opted for.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to minimize all potential risks with our cloud hosting plans and despite the fact that we offer first–rate technical support, sometimes the customer simply isn’t pleased with what we offer. Or he has to migrate to a more robust web hosting solution, like a VPS server or a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t fully happy, we will give you a reimbursement.
24/7 Technical Support
We have meticulously chosen each single member of our 24x7 support team to make certain that we can provide the best possible customer support service that you can possibly get. Each of our tech support engineers has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Plus, they’re available 24x7 – you will be able to contact them at any time and they’ll reply back to you ASAP.
Their average ticket response time is well under 20 minutes, whereas with many other web hosting suppliers you are forced to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in less than 60 minutes.