A Sixty–Minute Response Guarantee
Each assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or email needs further assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you make use of our Optional Admin Services package, all of the server management tasks included there will be executed at a time of your liking.
An Excellent Customer Support Service
- We’ll be available to you 24–7 to respond to any questions that you may have regarding our Web Site Control Panel or any of the applications that we have installed for your convenience on the server. In case you also require help with server administration procedures, you can make use of our Optional Admin Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting procedures, plus installation and troubleshooting services.
A User–Friendly Help Section
We have provided the Web Site Control Panel with a comprehensive knowledgebase, which features detailed explanations of all its features and functions. In addition, we have filmed exhaustive video tutorials that will further explain to you how to carry out a specific action or troubleshoot a frequently experienced problem. The how–to articles and the tutorial videos are easily reachable from each Web Site Control Panel section through the Videos and Help buttons in the top right corner.