Help and Support Channels
A 1–hour Ticket Resolution Warranty
Each ticket that you post to our tech assistance team will be attended to within up to 1 hour. The normal questions shall be taken care of immediately. Yet, if the service request you have submitted calls for some help from an experienced technician, we will address the ticket to him and will notify you about the postponement.
Top–quality Customer Assistance Service
We offer 24 hours a day client help and support by using a turbo–fast ticketing program built into your Control Panel. You’ll be able to e–mail us all the time about any of the programs that come installed in advance on the virtual server, which include the chosen OS, the server management panel and our in–house created Web Site Control Panel.
A Descriptive Help Section
Each part of the Web Site Control Panel that is available 100% free with your VPS offers an inbuilt collection of articles. You can find a collection of detailed how–to posts and a range of step by step video training materials that show all the fundamental site administration responsibilities. You can get access to them by clicking on the Help or Video control keys in the right part of each Control Panel section.